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- Frequently Asked Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Frequently Asked Questions
Our orders are shipped from warehouses located within Europe, including France, Germany, the United Kingdom, and Italy. This allows us to ensure reliable delivery and compliance with European regulations.
We currently ship to selected countries within the European Union. Available shipping destinations are displayed during checkout.
Orders are typically delivered within 3–7 business days after processing.
Delivery times may vary depending on destination and carrier operations. Estimated delivery times are provided during checkout for reference.
Shipping costs are calculated and displayed at checkout.
For small items, shipping fees are generally below €5, and in most cases around €1. The exact shipping cost for your order will be clearly shown before payment is completed.
Yes. All orders include tracking information. Once your order has been dispatched, you will receive a confirmation email with a tracking number.
If you need to change or cancel your order, please contact us as soon as possible.
Once an order has been prepared or dispatched, changes or cancellations may no longer be possible.
In accordance with European Union consumer law, you may return eligible products within 14 days of receiving your order.
Returned items must be unused, in their original condition, and returned in accordance with our Returns & Refund Policy.
- For returns due to product quality issues or defects, we will cover the return shipping costs.
- For other returns, return shipping costs are the responsibility of the customer.
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
Please provide relevant details and, where possible, photos of the issue so we can assist you efficiently.
Yes. All of our lighting products are CE certified and comply with applicable European standards for residential use.
No. Bulbs are not included, unless otherwise stated in the product description.
Please refer to the individual product page for detailed specifications.
Installation instructions are provided with the product.
For safety reasons, we recommend installation by a qualified professional where required.
We recommend cleaning the fixture with a soft, dry cloth.
Always ensure the power supply is turned off before cleaning.
If you have any questions regarding your order or our products, please refer to the contact information provided on our website.