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These Terms and Conditions apply to the use of the website operated by Riserva and to the purchase of products through this website. By accessing or using the website, you agree to be bound by these Terms and Conditions.
This website is operated by Riserva (“we”, “us”, “our”).
The sale of products through this website is governed by these Terms and Conditions, together with applicable European Union and French consumer protection laws.
These Terms and Conditions apply to all orders placed through the website by consumers within the European Union.
By placing an order, you confirm that you are legally capable of entering into a binding contract.
We make every effort to ensure that product descriptions, images, and information are accurate and complete.
However, minor variations in color, finish, or appearance may occur due to photographic representation or screen display.
Product images are provided for illustrative purposes only and are not contractually binding.
All prices are displayed in the applicable currency and include value-added tax (VAT) where required by law, unless otherwise stated.
Shipping costs are displayed separately during the checkout process.
We reserve the right to modify prices at any time. Price changes will not affect orders already confirmed.
An order placed on the website constitutes an offer to purchase.
The sales contract is formed only once you receive an order confirmation email indicating that the order has been accepted and dispatched.
We reserve the right to refuse or cancel an order in cases including, but not limited to:
Product unavailability
Errors in pricing or product information
Suspicion of fraudulent or unlawful activity
In such cases, any payment already made will be refunded without undue delay.
Payment must be made in full at the time of ordering using the payment methods available on the website.
All transactions are processed securely through authorized payment providers.
Products are delivered to the address provided during checkout.
Estimated delivery times are provided for information purposes only and do not constitute a contractual obligation.
In accordance with EU law, the risk of loss or damage transfers to you at the moment you or a third party designated by you takes physical possession of the goods.
In accordance with Directive 2011/83/EU, you have the right to withdraw from the contract without giving any reason within 14 days from the day you receive the goods.
To exercise your right of withdrawal, you must inform us of your decision through a clear statement.
Returned products must be:
Unused and in their original condition
Returned with original packaging where possible
Return shipping costs may be your responsibility unless otherwise stated in our Returns Policy.
Refunds will be issued within 14 days of receipt of the returned goods or proof of return.
Detailed information regarding returns, refunds, and exchanges is available in our Returns Policy, which forms an integral part of these Terms and Conditions.
We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable French data protection laws.
Personal data is collected and used solely for purposes related to order processing, customer service, and legal obligations.
For more information on how we process personal data and your rights, please refer to our Privacy Policy.
All content on this website, including text, images, designs, graphics, and logos, is the exclusive property of Riserva or its licensors.
Any reproduction, distribution, or use of this content without prior written consent is strictly prohibited.
To the extent permitted by law, Riserva shall not be held liable for indirect or consequential damages arising from the use of the website or products.
Nothing in these Terms limits statutory consumer rights or liability for damages resulting from gross negligence or intentional misconduct.
We shall not be held liable for failure or delay in performance due to events beyond our reasonable control, including but not limited to natural disasters, strikes, transport disruptions, or governmental actions.
These Terms and Conditions are governed by and construed in accordance with French law.
In the event of a dispute, consumers may seek an amicable solution before initiating legal proceedings.
Consumers also have the right to use the European Online Dispute Resolution (ODR) platform.
We reserve the right to modify these Terms and Conditions at any time.
Any changes will apply to future orders only and will take effect upon publication on the website.
For any questions regarding these Terms and Conditions, please refer to the contact details provided on the website.
Your email address is used exclusively for communications related to our products, updates, and promotions.
You may withdraw your consent at any time by clicking the unsubscribe link in our emails.
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