Shipping Policy

This Shipping Policy explains how orders placed on Riserva are processed and delivered.
By placing an order on our website, you agree to the terms outlined below.

1. Shipping Destinations

We currently ship to selected countries within the European Union.
Available shipping destinations are displayed during the checkout process.

If your country is not listed at checkout, shipping may not be available at this time.

2. Order Processing Time

Orders are processed after payment confirmation.

  • Orders are typically prepared for shipment within [1-5] business days

  • Orders placed on weekends or public holidays are processed on the next business day

Processing time does not include delivery time.

3. Delivery Time

Estimated delivery times depend on the destination and shipping method selected at checkout.

Delivery estimates are provided for reference only and may vary due to:

  • Carrier operations

  • Weather conditions

  • Customs or regulatory procedures (where applicable)

We do our best to ensure timely delivery, but delays may occasionally occur due to circumstances beyond our control.

4. Shipping Costs

Shipping costs are calculated and displayed during checkout before payment is completed.

The total shipping cost depends on factors such as:

  • Delivery destination

  • Order size and weight

  • Selected shipping method

Any applicable shipping fees are clearly indicated before you confirm your order.

5. Shipment Tracking

Where available, a shipment confirmation email with tracking information will be sent once your order has been dispatched.

Tracking updates are provided by the carrier and may take time to appear after dispatch.

6. Delivery Address

Please ensure that all delivery information provided at checkout is accurate and complete.

We are not responsible for delays or delivery issues resulting from incorrect or incomplete address details.
If an order is returned to us due to an incorrect address, additional shipping fees may apply for reshipment.

7. Risk and Ownership

In accordance with European Union consumer law, the risk of loss or damage to the goods passes to you at the time you or a third party designated by you takes physical possession of the products.

8. Undelivered or Delayed Orders

If your order has not been delivered within the estimated timeframe, please allow a reasonable additional period for delivery.

If the delay persists, you may contact us using the contact details provided on our website so that we can assist you in locating the shipment.

9. Damaged Packages

If your package arrives visibly damaged, we recommend that you:

  • Inspect the contents upon delivery

  • Report any damage as soon as possible

Please retain the packaging and contact us for further assistance.

10. Returns Related to Shipping

Information regarding returns and refunds is available in our Returns & Refund Policy, which forms an integral part of this Shipping Policy.

11. Changes to This Policy

We reserve the right to update this Shipping Policy at any time to reflect changes in shipping practices or legal requirements.

Any updates will be published on this page and will apply to future orders only.