Returns & Refund Policy

At Riserva, we want you to be satisfied with your purchase.
This Returns & Refund Policy explains your rights and the conditions under which returns and refunds are accepted, in accordance with European Union consumer protection laws.

1. Right of Withdrawal (EU Consumer Right)

In accordance with Directive 2011/83/EU, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days from the day you receive the goods, or from the day a third party designated by you (other than the carrier) takes physical possession of the goods.

2. How to Exercise the Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision through a clear statement before the 14-day period expires.

You may do so by contacting us using the contact details provided on our website.

3. Conditions for Returns

Returned products must meet the following conditions:

  • Products must be unused and in their original condition

  • Products must be returned with original packaging, where reasonably possible

  • Products must not show signs of installation, wear, or damage

We reserve the right to refuse returns that do not meet these conditions.

4. Return Shipping

Unless otherwise stated, return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping method, as we cannot be held responsible for items lost during return shipment.

5. Refunds

Once the returned product has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued using the original payment method

  • Refunds will be processed within 14 days of receiving the returned goods or proof of return

Original shipping costs are refunded only where required by law.

6. Exclusions from the Right of Withdrawal

In accordance with EU law, the right of withdrawal does not apply to:

  • Products that have been installed, used, or altered

  • Products damaged due to improper handling

  • Products returned incomplete or without essential components

This does not affect your statutory rights in the case of defective or non-conforming goods.

7. Damaged or Defective Products

If you receive a product that is damaged or defective upon arrival, please contact us as soon as reasonably possible.

In such cases, we may offer:

  • A replacement

  • A repair

  • A refund

in accordance with applicable consumer protection laws.

8. Exchanges

At this time, we do not offer direct product exchanges.
If you wish to replace a product, please return the original item in accordance with this policy and place a new order.

9. Late or Missing Refunds

If you have not received your refund after the processing period:

  • Please allow additional time for your bank or payment provider to complete the transaction

  • If the issue persists, please contact us using the details provided on our website

10. Legal Guarantee

Nothing in this Returns & Refund Policy limits your statutory rights under applicable consumer protection laws, including legal guarantees relating to conformity and hidden defects.

11. Changes to This Policy

We reserve the right to update this Returns & Refund Policy at any time.

Any changes will apply to future purchases only and will take effect upon publication on the website.